Create a reusable answer
- 01
Open Settings → Saved replies.
- 02
Use a name teammates will search for, such as “Install — WordPress”.
- 03
Write the complete answer and leave obvious places for personalization.
- 04
Save it for the workspace.
Use it in a conversation
Open the saved reply picker from the composer, search by name or content, and insert the answer. Review it before sending: add the customer name, remove irrelevant sentences, and answer any detail unique to their question.