Create and use saved replies

Create a reusable answer

1. Open Settings → Saved replies.
2. Use a name teammates will search for, such as “Install — WordPress”.
3. Write the complete answer and leave obvious places for personalization.
4. Save it for the workspace.

Use it in a conversation

Open the saved reply picker from the composer, search by name or content, and insert the answer. Review it before sending: add the customer name, remove irrelevant sentences, and answer any detail unique to their question.

Note: Saved replies are a starting point, not an auto-send feature. The teammate always controls the final message.