Getting started
Launch your workspace and receive your first customer conversation.
Lavenity
Messenger & installation
Install the chat, control where it appears, and match it to your brand.
Inbox & conversations
Handle new conversations, assign ownership, and keep response times low.
Outbound messages
Start the conversation yourself with chat messages, website banners, and short surveys.
Contacts
Understand who is writing, organize people with tags, and preserve context.
Products
Keep the catalog of what you sell in one place, with codes, prices, and categories.
Teamwork & saved replies
Invite teammates, share responsibility, and answer consistently.
Automations
Build workflows that react to conversation events and take the repetitive steps for you.
Notifications
Hear about a waiting customer through your browser, and keep email as the safety net.
Settings & security
Configure trusted domains, languages, personal preferences, and account safety.
Channels
Connect Instagram, WhatsApp, Telegram, email, and more, then work every conversation from the same Inbox.
Ven AI
Let Ven answer customers from your knowledge, help your team inside a conversation, and improve every draft.
Reports & analytics
See conversation volume, response times, and how Ven and your team share the workload.
Popular articles
Find out which channel brings the most conversations and how the load is split across your team.
See how Ven and your team share the workRead the handling flow to see how many conversations Ven resolves, escalates, or hands to a teammate.
Track response and resolution timesWatch median first response, response, and time-to-close to see whether the queue is keeping up.
Understand your reports dashboardFilter by channel and time range, then read the totals that describe your current queue.