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Ven AI

Let Ven answer customers from your knowledge, help your team inside a conversation, and improve every draft.

7 articles

Meet Ven, your AI teammate

See where Ven shows up across Lavenity and how it always leaves a human in control.

How Ven answers customers automatically

Choose when Ven is allowed to reply on the frontline, and understand how it hands a conversation to a person.

Train Ven with your knowledge

Add public articles, internal guidance, and documents so Ven answers from facts your team approved.

Configure Ven’s tone and answers

Give Ven a name and a voice, decide how long its answers are, and add guidance it must always follow.

Ask Ven AI about any conversation

Open the Assist panel, type a question, and get a grounded draft with the sources behind it.

Ask Ven about a highlighted message

Highlight what a customer wrote and get a ready draft without typing a question first.

Improve and translate replies with AI

Expand, rephrase, change tone, fix grammar, shorten, or translate your own draft before you send it.

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