Ven AI
Let Ven answer customers from your knowledge, help your team inside a conversation, and improve every draft.
7 articles
See where Ven shows up across Lavenity and how it always leaves a human in control.
How Ven answers customers automaticallyChoose when Ven is allowed to reply on the frontline, and understand how it hands a conversation to a person.
Train Ven with your knowledgeAdd public articles, internal guidance, and documents so Ven answers from facts your team approved.
Configure Ven’s tone and answersGive Ven a name and a voice, decide how long its answers are, and add guidance it must always follow.
Ask Ven AI about any conversationOpen the Assist panel, type a question, and get a grounded draft with the sources behind it.
Ask Ven about a highlighted messageHighlight what a customer wrote and get a ready draft without typing a question first.
Improve and translate replies with AIExpand, rephrase, change tone, fix grammar, shorten, or translate your own draft before you send it.