Train Ven with your knowledge

Three ways to add knowledge

• Public article: approved, customer-facing content Ven can use and that can later appear in a Help Center.
• Internal article: private guidance that only your team and Ven can see.
• Document: upload a TXT, Markdown, text PDF, or DOCX file and its text becomes searchable knowledge.

Add and publish content

1. Open the AI Agent workspace → Content and choose Add content.
2. Write the article, or upload up to 10 documents up to the size limit at once.
3. Publish an article, or leave it as a draft while you review it.
4. Make sure “Available to AI” is on for anything Ven should be allowed to use.

Note: Uploaded documents stay internal to your workspace. They are never published to a public Help Center on their own.

Keep knowledge current

When you edit published content, use Reindex all so Ven searches the latest version right away instead of an older cached copy. Disable or delete content the moment it becomes outdated so Ven never answers from it again.