Reports & analytics
See conversation volume, response times, and how Ven and your team share the workload.
4 articles
Understand your reports dashboard
Filter by channel and time range, then read the totals that describe your current queue.
Track response and resolution timesWatch median first response, response, and time-to-close to see whether the queue is keeping up.
See how Ven and your team share the workRead the handling flow to see how many conversations Ven resolves, escalates, or hands to a teammate.
Compare channels and teammatesFind out which channel brings the most conversations and how the load is split across your team.