Set the channel and time range
Open Reports and choose a channel, or leave it on All channels, then pick a time range from the last 24 hours up to all time. Every chart and tile on the page updates to match.
Read the conversation totals
- Conversations: everything started in the selected range.
- Open and Closed: today’s split of the queue.
- Unassigned: conversations nobody has claimed yet.
Note: A rising Unassigned count is usually the first sign that a channel needs more coverage or a clearer ownership rule.