One queue, every channel
Lavenity treats a WhatsApp message, an Instagram DM, and a website chat the same way: each becomes a conversation with a contact, a status, and an owner. They all appear together in Open and Closed, sorted the same way regardless of where they came from.
Recognize the channel at a glance
A small channel icon sits beside the contact in the conversation list and inside the thread, so you always know whether your reply will arrive as a WhatsApp message, an email, or a chat bubble on the website.
Filter to one channel with Views
- Open the Views section in the Inbox sidebar.
- Select a channel to see only its conversations, with an unread count next to each one.
- Select the same channel again, or a scope such as All, to return to the combined queue.
Note: A channel filter and a scope such as Unassigned are mutually exclusive: choosing a channel always shows every status for that channel.