Why connect a channel

Customers already write to you on Instagram, WhatsApp, or by email. Connecting a channel brings those messages into the same Inbox your team uses for the messenger, so nobody answers from a personal phone or a separate app.

Available channels

  • Instagram and Facebook Messenger direct messages.
  • WhatsApp, Telegram, Discord, and Slack.
  • SMS through your Twilio-compatible number.
  • A shared support inbox over email.

Connect the channel

  1. 01

    Open Settings → Channels and choose the channel you want to add.

  2. 02

    For Instagram, and for a Gmail or Outlook mailbox, select the sign-in button and approve access on the provider’s own page — your password never reaches Lavenity.

  3. 03

    For the other channels, enter the credentials the provider gives you: an access token, a phone number ID, or SMTP and IMAP details.

  4. 04

    Save to generate a webhook URL, then paste it into the provider’s developer settings.

  5. 05

    Send a message to the connected account and confirm it lands in the Inbox.