One queue, every channel

Lavenity treats a WhatsApp message, an Instagram DM, and a website chat the same way: each becomes a conversation with a contact, a status, and an owner. They all appear together in Open and Closed, sorted the same way regardless of where they came from.

Recognize the channel at a glance

A small channel icon sits beside the contact in the conversation list and inside the thread, so you always know whether your reply will arrive as a WhatsApp message, an email, or a chat bubble on the website.

Filter to one channel with Views

  1. 01

    Open the Views section in the Inbox sidebar.

  2. 02

    Select a channel to see only its conversations, with an unread count next to each one.

  3. 03

    Select the same channel again, or a scope such as All, to return to the combined queue.