4 articles
Reports & analytics
See conversation volume, response times, and how Ven and your team share the workload.
01Understand your reports dashboardFilter by channel and time range, then read the totals that describe your current queue. 4 min read02Track response and resolution timesWatch median first response, response, and time-to-close to see whether the queue is keeping up. 4 min read03See how Ven and your team share the workRead the handling flow to see how many conversations Ven resolves, escalates, or hands to a teammate. 5 min read04Compare channels and teammatesFind out which channel brings the most conversations and how the load is split across your team. 3 min read