Check the customer side
- The launcher is visible on every intended page.
- The greeting and language match your website.
- A visitor can send a message and attach a file.
- The messenger remains usable on a narrow mobile screen.
Check the team side
- The test message arrives in Inbox without a refresh.
- A teammate can claim, reply to, and close the conversation.
- The contact profile shows the page and website context.
- Everyone on shift has browser notifications enabled and an email threshold they agree with.
Note: Use a private or staging page for this test so real visitors do not receive setup messages.
Once the first conversations arrive
Give the queue a week before adding anything to it. When the pattern is clear, the next two steps are usually an outbound message on the page where people hesitate, and an automation for the step your team repeats by hand every day.