Highlight a customer message
- 01
Select a few words or a sentence inside a message the customer sent.
- 02
A small “Ask Ven AI” chip appears right above the highlighted text.
- 03
Select the chip to send that text to the Assist panel as the question.
Why this is faster
A long or detailed customer message often contains one specific question buried inside it. Highlighting just that part gives Ven a sharper prompt than the typed question “what does this mean”, and the answer arrives in the language the customer used.