Open the Assist panel
Select the Ven AI toggle in the chat header to open the Assist panel beside the conversation. It reads the same thread you are looking at, so a question does not need to repeat context the customer already gave.
Ask and review the answer
- 01
Type a question about the conversation, such as “What is our refund policy for this case?”
- 02
Read the drafted reply along with the knowledge sources it is based on.
- 03
Choose Add to composer to drop it into your reply, or Copy to paste it elsewhere.
Nothing sends itself
The Assist panel only ever drafts. Review the reply, personalize it if needed, and press Send yourself — the same as with a saved reply.