7 articles
Ven AI
Let Ven answer customers from your knowledge, help your team inside a conversation, and improve every draft.
01Meet Ven, your AI teammateSee where Ven shows up across Lavenity and how it always leaves a human in control. 4 min read02How Ven answers customers automaticallyChoose when Ven is allowed to reply on the frontline, and understand how it hands a conversation to a person. 5 min read03Train Ven with your knowledgeAdd public articles, internal guidance, and documents so Ven answers from facts your team approved. 5 min read04Configure Ven’s tone and answersGive Ven a name and a voice, decide how long its answers are, and add guidance it must always follow. 4 min read05Ask Ven AI about any conversationOpen the Assist panel, type a question, and get a grounded draft with the sources behind it. 4 min read06Ask Ven about a highlighted messageHighlight what a customer wrote and get a ready draft without typing a question first. 3 min read07Improve and translate replies with AIExpand, rephrase, change tone, fix grammar, shorten, or translate your own draft before you send it. 4 min read