Choose a deployment mode

  • Off: Ven never replies to customers automatically.
  • When team is offline: Ven answers only while no teammate is online, then steps back.
  • Always active: Ven answers every new conversation, at any hour.

How a handoff happens

When Ven cannot answer confidently from your knowledge, it hands the conversation off instead of guessing: it stops replying automatically and the conversation waits for a teammate. You can also let customers ask for a person directly from the widget, which pauses Ven for that conversation right away.

Test before you turn it on

  1. 01

    Open the AI Agent workspace and go to the Test tab.

  2. 02

    Ask a realistic question, such as one about pricing, setup, or a common problem.

  3. 03

    Check the answer, its sources, and whether Ven would answer or hand off — the same logic the live widget uses.