Set a name and tone
- Assistant name: how Ven introduces itself to customers.
- Tone: friendly, professional, or direct.
- Answer length: concise, balanced, or detailed.
Add guidance Ven must follow
Guidance is business-specific instructions layered on top of your knowledge, such as “Never promise refunds” or “Ask for an order number before discussing an order.” Keep it short and concrete — Ven follows it on every answer.
Languages and asking for a person
Ven detects English, Ukrainian, Norwegian Bokmål and Nynorsk from the latest customer message and answers in that language. Turn on “Let customers ask for a person” so the widget always offers a human-handoff action, which pauses Ven’s automatic replies for that conversation.