4 articles
Outbound messages
Start the conversation yourself with chat messages, website banners, and short surveys.
01Send your first outbound messageStart a conversation before the customer does, using a template or a blank message. 4 min read02Chat messages, banners, and surveysChoose the format that fits the moment, and understand what each one does to the conversation. 5 min read03Choose the audience and the momentCombine people type, page path, and time on the page so a message reaches the right person. 4 min read04Publish, pause, and track messagesManage the message list, retire an announcement, and read how far a message has reached. 4 min read